If you have a grievance with respect to certain content telecast on any of our television channels, you may write to ourGrievance Officer.

Grievance Officer

Name : Shaeesta Naqvi

Email : GOC@setindia.com

Address : Sony Pictures Networks India Pvt. Ltd.

Interface Building No.7, Off Malad Link Road, Malad West, Mumbai 400064

We intend to make the resolution processfor valid complaints as quick and efficient as possible. To help us achieve this, we require you to provide the following information in your complaint:

Name of the Television Channel

Programme Title

Date & Time of Telecast

Shortsummary of the complaint.

Your details – Full Name, Contact Details(email id and mobile number)

GRIEVANCE REDRESSAL PROCESS:

1. Receipt of any complaint pursuant to the above will be auto acknowledged.

2. The complaint will be reviewed, verified for its validity, and accordingly responded to by us. We endeavor to complete this process efficiently and inform the complainant of our decision within fifteen (15) days of receipt of the complaint.

3. If you do not receive a response from us to your valid complaint within the stipulated period of fifteen (15) days, or if you are not satisfied with our decision, you may write to the Secretary, Broadcasting Content Complaints Council (BCCC) at appeal.bccc@ibdf.com. BCCC is a self-regulatory body of Indian Broadcasting & Digital Foundation (IBDF), of which we are a member.

4. Complaints relating to or around advertisements broadcast on our television channels must be sent to The Advertising Standards Council of India (ASCI).

FAQs

A complaint must be made to the Grievance Officer in English, Hindi orMarathi (or we request you to translate it in either of the foregoing three (3) languages). All the relevant particulars such as Name of the Channel, Programme Title and Episode Number must be furnished in the complaint.

You may complain if you have bona fide reasons to believe that the content broadcast on our television channels is in violation of the Programme Code as provided in The Cable Television Networks (Regulation) Act. By way of examples, you may complain if you believe that the content broadcast on our television channels is obscene, threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or if the content is prohibited under any law for the time being in force.

No. Complaints relating to or around advertisements broadcast on our television channels must be sent to The Advertising Standards Council of India (ASCI).

The complaint redressal mechanism does not cover films and film trailers as these are precertified by the Central Board of Film Certification (CBFC).

The complaint redressal mechanism does not cover technical (including set top box), service or subscription related issues of the DTH, cable, HITS and IPTV platforms.

Receipt of the complaint will be auto acknowledged. The complaint will then be reviewed, verified for its validity, and accordingly responded to by us. We endeavor to complete this process efficiently and inform the complainant of our decision within fifteen (15) days of receipt of the complaint.

The Grievance Officer shallreply to the complainant within 15 working days of the receipt of the complaint.

If you do not receive a response from us to your valid complaint within the stipulated period of fifteen (15) days, or if you are not satisfied with our decision, you may write to the Secretary, Broadcasting Content Complaints Council (BCCC) at appeal.bccc@ibdf.com, within fifteen days therefrom. BCCC is a self-regulatory body of Indian Broadcasting & Digital Foundation (IBDF), of which the Company is a member.

GRIEVANCE REPORT - LAST UPDATED ON 20th APRIL 2022

January to March 2022

Valid Complaints

Nos.

Acknowledgment Sent

Response Sent

Number of Grievances Received

21

Yes

Yes